Product Support

Your Novos environment license determines the support you receive

Questions or issues related to the Novos environment you use may arise from time to time. The type of license you get will determine whether or not you are entitled to receive support from us as you can see in the following summaries:

  • Unsupported License: A basic source code license for FREE use with no support, no maintenance, no updates and no user documentation. more…
  • Supported License: A basic source code license for FREE use with limited support, maintenance and updates and no user documentation. more…
  • Commercial License: A reasonably-priced commercial license for users who want support, documentation and source code maintenance and updates. more…

The preceding descriptions of the available licenses to Novos environment products are presented as a summary overview only. You should read the full texts of the Source Code License Agreement and/or the Documentation License Agreement. If you cannot agree to all the terms in the licenses, you should not download the Novos environment source code or make a document purchase. Violations of the license terms and/or copyrights will be pursued by Embedded Environments Co. to the fullest extent allowed by law.

Terms & Conditions

Novos Source Code License

Source code to all of the Novos environments use the Source Code License Agreement. In it, we grant you a license to use the source code, including the right to copy, modify and redistribute it, provided you agree to accept the terms and conditions in the License. Please read the full text of the License before you attempt to download the code.

Read the full text of the Source Code License Agreement

Novos Documentation License

Documentation for the Novos environment you select is of two forms – a Services Reference Guide and a User Guide. These documents are licensed to you upon our receipt of your payment for them whether individually or combined, by direct payment or indirectly as part of a supported or commercial license. The documents are licensed to you individually and are for your personal use. They are not to be copied or distributed to third parties.

In addition to paying the license fee, there are terms and conditions in the Documentation License Agreement that you must accept in order to obtain the document(s). Please read the full text of the License because you must agree to it in order for us to grant you a license to the document(s).

Read the full text of the Documentation License Agreement